Customer feedback loop system Revenanas B2B Services

Unlock the goldmine in your customer conversations

Every day, your team talks to your customers. Hidden across channels are priceless insights: brilliant feature requests, honest feedback, and real-time competitor intel. But right now, that unstructured data is often lost in recordings and transcripts, preventing your Product and Marketing teams from making informed decisions.

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Automatically analyze every interaction

Our system connects to your call recording and support software (e.g., Gong, Aircall, Hubspot, Intercom) to automatically capture and transcribe every customer conversation, creating a complete, text-based record.

Automate proactive "plays"

The AI then analyzes each transcript to understand customer sentiment, identify complaints, and assign a synthetic NPS score to the interaction. This gives you a quantifiable measure of customer health from qualitative data that is normally lost.

Route actionable insights instantly

Beyond sentiment, the system also tags key business intelligence like feature requests and competitor mentions. We then build workflows to automatically route this information to the right stakeholders, ensuring the feedback is accounted for and improvements are made.

Tangible results. Here is what our clients typically achieve:

100%

Understand unstructured data by analyzing all customer conversations to create synthetic NPS scores and measure sentiment in real time.

Systematically categorize complaints across departments to identify root causes, whether it’s a product gap, a process failure, or a third-party vendor issue.

Better decisions

Enable Product and Marketing teams to act on direct, quantifiable customer feedback instead of guesswork.

RevOps maturity gains

This module moves your organization forward by:

Monetizing Unstructured Data

This system solves the pain of letting valuable insights get lost in recordings or messages. It turns unstructured data from calls, chat or email, which is typically a cost center, into a source of structured, monetizable business intelligence that informs your strategy.

Creating a Direct Line from Customer to Product

This system cures the disconnect between your frontline teams and your strategic teams. It establishes an automated, direct feedback loop from your customers to your product and marketing departments, ensuring your business stays aligned with the market by building a roadmap based on real demand.

Unlock the goldmine in your customer conversations

Tangible results. Here is what our clients typically achieve:

RevOps maturity gains

Monetizing Unstructured Data

Creating a Direct Line from Customer to Product

Other ways to drive revenue

Unified data foundation

Automated lead qualification

Predictive churn analysis

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