What Happened

Omilia secured $67M in Series B funding led by Expedition Growth Capital to scale its agentic customer experience platform. The round follows 10x ARR growth to $60M since Series A without interim raises.

Who Is Affected

Current enterprise customers include Capital One (1M+ calls/day), Taco Bell (1,000+ drive-thrus), and a US insurer processing 600K daily calls. New CRO Nick Delis (ex-Five9) leads expansion targeting regulated verticals.

Market Impact

• Legacy CCaaS vendors face pressure as Omilia's self-learning agents achieve 50K concurrent calls with sub-second latency
• Pricing model with no token-cost pass-through disrupts usage-based AI pricing
• FedRAMP/HIPAA compliance expands addressable market in banking and healthcare

What to Watch

H2 2026 US office openings and Lexis TTS adoption in contact centers. Competitive displacement opportunities as enterprises replace static workflow systems.

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